Your Care and Safety
At Nuffield Hospitals your care and safety is our number one priority, and to
help ensure we deliver quality care and constant improvement, we use an integrated
governance framework, which incorporates:
Clinical effectiveness
We have developed a national direction and approach to issues affecting clinical
services, and have worked with our hospitals to deliver national clinical objectives
in an effective and efficient way, without compromising standards of service and
care.
Risk management
We continue to improve our risk management arrangements to clearly set out a framework
of accountability. We work closely with our staff and Consultants to ensure we
have policies and procedures in place to minimise any risks that may be identified.
Education and training
We develop and deliver training and education to ensure our teams have the knowledge
and ability to provide you with high quality service and care, and also to ensure
continuous professional development of our people.
Staffing and management
We aim to attract and retain quality staff and clinicians to ensure we have the
skills and talent to deliver quality outcomes, with your best interests as our
first priority.
Patient involvement and experience
To help improve and deliver a better patient experience, we continuously review
the results from our Patient Satisfaction Surveys and aim to develop further ways
to involve you to help us understand, measure and improve our performance.
Clinical audit
In addition to regulatory requirements, we constantly look for ways we can develop
self-assessment methods and utilise best practice guidance to ensure we have internal
tools to test our performance.
Collection and use of clinical information
We collect and use clinical information about our performance to help us identify
our strengths and weaknesses, so we can plan and continue to invest in the improvement
of your care.
In conjunction with this framework, we implement protocols and practices to
help not only meet, but exceed, the quality standards we set ourselves.
- Appointment of a Medical Advisory Committee (MAC) to advise the Hospital
General Manager on all clinical matters. The MAC is representative of clinical
specialities and must elect both a Chairman and appoint a designated Consultant
to support the Clinical Governance processes.
- Strict Practice Privilege requirements means that medical practitioners
may only practice at a Nuffield Hospitals once Practice Privileges have been granted.
These are a comprehensive set of conditions with which any practitioner must comply
in order to practice at a Nuffield Hospital. These individual practices are reviewed
every other year and each practitioner will be subject to regular appraisal in
accordance with legislative requirements. These appraisals meet any revalidation
requirements of the General Medical Council.
- All clinical care is planned via Integrated Care Pathways (ICP) and
a clinical variance tracking system is used, which allows the recording and analysis
of variances against IPCs at hospital and group level. This enables us to identify
trends and to assist the development of best practice.
- Full registration with the regulatory body, resulting in the registered
Hospital Manager being accountable for the quality of the treatment and other
service provision.
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